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Terms and Conditions. Privacy Policy and Cookies Statement.

Code of conduct for Students and visiting Teachers.

 

We expect that you will:

 

Act with integrity at all times.

Be honest.

Be accountable.

Be respectful.

Be safe.

Be co-operative.

Be supportive of others learning.

 

 

Visiting Teachers will:

 

Be professional at all times.

Show competence towards students.

Have clear boundaries.

Be fully aware of our code of conduct for Students.

 

 

Unacceptable behaviour:

 

Inappropriate behaviour of any kind.

Discrimination of any kind.

Bullying.

Harassment of any kind.

Abusive language.

Acting in any way that puts another person at risk.

Drinking to excess.

 

The consequences of abusing our code of conduct:

 

Possible prosecution by law.

Termination of retreat activities and placement.

Complaints Procedures.

 

If you are unhappy with our services or training at tkyogaretreat.co.uk you have a right to complain.

We promise to investigate your complaint fully and respond accordingly assuring you of our complete confidentiality at all times.

 

You have a right to complain if you are dissatisfied with our training methods:

 

We have not in any way complied with our own policies and procedures.

Misconduct by visiting therapists and Teachers.

Difficulties with other members of staff or attendees that result in conflict, harassment or bullying on any level.

 

 

tkyogaretreat.co.uk will respond to your complaint within 7 working days.

 

Our response to the complaint logged will include:

 

History of complaint.

What actions we have taken.

What or whom was involved.

Summary of our findings.

Recommendations for further action.

Disclaimer.

 

All images, illustrations and videos on our site or within our manuals are copyright of tkyogaretreat.co.uk or their respective owners.

Please contact us immediately if you do not wish images or videos to appear on our site.

We at tkyogaretreat.co.uk have taken all reasonable care that current and up to date information is displayed on our website, and within our training manuals.

Changes to policies and procedures will reflect our own development and growth within our business activities.

Any reviews and testimonials received and displayed are received in good faith and not necessarily endorsed by tkyogaretreat.co.uk

Personal accident insurance is obligatory for all persons attending retreat weeks and teacher training and must be taken prior to participation.

Refund Policy

 

If you find that you are unhappy with your purchase or our service we are here to help and would ask that before you make a definite decision please call to discuss your concerns. We value our students and your feedback is important.

 

All our services are provided with a full money back guarantee.

You have an unconditional 21 days from date of purchase to demand a full refund.

Refunds will be credited to your preferred account within 7 working days.

Important Information Regarding Cancellations

Please be aware we are unable to refund deposits that have less then 30 full days clear of your arranged training date.

We are happy to accommodate changes of dates under extenuating circumstances if space allows.

tkyogaretreat.co.uk

TK Yoga Ltd. Privacy Policy regarding the use of cookies on our website

At TK Yoga Ltd we are required by law to explain our use of cookies. 

We do not store visitors information on our website. 

We do however collect names and email addresses only from those who have subscribed to our website newsletters. We do not spam or use the email addresses for any other purpose, we do not sell, or permit others to use any sensitive, private, or personal  data.  We do not save log in details or banking information, credit or bankers card information.

All those who willingly consent to receive our newsletters or special offers can opt out at any time 

We may however  use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.

Why do we store information

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services.

To provide our Users with ongoing customer assistance and support.

To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages.

To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective service.;

To comply with any applicable laws and regulations.

How does Wix store information

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How we may contact you

We only contact you to notify you of to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, or text messages.

Wix .com uses cookies for important reasons, such as:

To provide a great experience for our visitors and customers.

To identify our registered members (users who registered to your site).

To monitor and analyse the performance, operation and effectiveness of Wix's platform.

To ensure our platform is secure and safe to use.

How you may withdraw your consent

If you don’t want us to process your data anymore, please contact us at: tkyogaretreat@gmail.com

How we modify our privacy policy

 We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at: tkyogaretreat@gmail.com

Dated 19th September 2022.

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